This is something Iāve been wondering about for a long time. Programming is an activity that makes you face your own fallibility all the time. You write some code, compile it or run it, and then 80% of the time, it doesnāt work exactly the way you imagined. Thereās an error message, or it just behaves incorrectly. Then you need to iterate on it and fix the issues until you get the desired result, and even then itās subtly wrong, and causes an outage at 3am on Sunday.
I thought this experience would teach programmers to be the humblest people in the world.
I canāt believe how wrong I was. Programmers can be the most arrogant dickheads you will ever meet. Why is that?
My thought is this: we often have to deal with people who are absolutely certain about a thing, that's... completely wrong. Disregarding the user's thoughts to fix the user's issue is quite common.
But that wouldn't explain all of it, because anyone in customer service deals with the same stuff, and they usually aren't that bad when they drop the customer service mask.
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