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McDonald’s will stop testing AI to take drive-thru orders, for now

2 years ago by Nemeski to c/technology

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Would you like seventeen packets of ketchup with that?
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argoniantradwife 33 points 2 years ago

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UnderpantsWeevil 13 points 2 years ago

I've heard a few instances in which "AI" is just a bunch people responding to a voice to text feed in the Philippines.

So much of this isn't really technology. It's just a new kind of service sector outsourcing.

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Potatos_are_not_friends 14 points 2 years ago

Amazons Mechanical turk in a nutshell

I think McDs always planned to roll out remote customer service to really maximize capitalism. And wrapping it under AI because that's a trendy buzzword!

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SuperNinjaFury 2 points 2 years ago

This reminds me of a post I saw once were someone said AI stood for Actually Indian

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PenisWenisGenius 3 points 2 years ago

I don't think that replacing order taking positions is stealing anyone's job, in fast food at least. I worked at a fast food joint one time. We were always shorthanded and we always had to do order taking while doing a bunch of other things. It was such bullshit. From an overworked employee perspective, if there was any way to get out of doing drive through orders while doing all my other tasks, I would be happy to use it.

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UmeU 9 points 2 years ago

They will still be short staffed and overworked. The company isn’t outsourcing the drive through out of the kindness of their hearts in order to lighten the workload on the employees.

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