So I work in QA. I know how to troubleshoot things, it's literally my job.
Recently my game card for Zelda TOTK kicked the bucket, so I tried contacting Nintendo support.
Again, I work in QA. So I made sure my Switch software was up to date and reported in the beginning to Support that I had done this and told them the version number.
First they ask me to check for a software update. 😐 It gets worse from there.
After copying and pasting several different sets of troubleshooting steps to me (all of which unnecessarily started off with checking for a system update) the Support agent eventually finds out I'm using an SD Card for external memory on my switch.
So I turn off the Switch, take out the SD Card, reboot the switch, and still the game will not launch. I report this to Nintendo Support. Who then tell me that I need to reformat my SD Card.
My brother in Christ, if I am still hitting the issue, without the SD Card in use, then reformatting the SD Card will do literally nothing to help.
Complete waste of my time. I closed the chat and went to Target, who happily let me exchange for another copy of the game that functioned again.
So I work in QA. I know how to troubleshoot things, it's literally my job.
Recently my game card for Zelda TOTK kicked the bucket, so I tried contacting Nintendo support.
Again, I work in QA. So I made sure my Switch software was up to date and reported in the beginning to Support that I had done this and told them the version number.
First they ask me to check for a software update. 😐 It gets worse from there.
After copying and pasting several different sets of troubleshooting steps to me (all of which unnecessarily started off with checking for a system update) the Support agent eventually finds out I'm using an SD Card for external memory on my switch.
So I turn off the Switch, take out the SD Card, reboot the switch, and still the game will not launch. I report this to Nintendo Support. Who then tell me that I need to reformat my SD Card.
My brother in Christ, if I am still hitting the issue, without the SD Card in use, then reformatting the SD Card will do literally nothing to help.
Complete waste of my time. I closed the chat and went to Target, who happily let me exchange for another copy of the game that functioned again.
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