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Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration

11 hours ago by themachinestops to c/technology

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A third-party seller may be to blame

Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB

A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.

The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."

The removed RAM was sent back to the customer with the laptop.

Original Source: https://www.reddit.com/...

Laptop specs(it supports 64 GB): https://psref.lenovo.com/...

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subterfuge 55 points 10 hours ago

Did they turn around and sell it at 500% mark-up?

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cmnybo 101 points 10 hours ago

One stick of 32GB has been removed and sent back to client with unit.

No, the stick they removed was faulty. They sent it back to the customer instead of replacing it under the warranty.

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Carl 84 points 10 hours ago

“Replacing that stick of RAM will cost more than the entire original purchase price of the laptop, so just say it’s faulty and let them figure it out. Never mind the fact that we sold them a laptop with faulty RAM.”

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ripcord 15 points 9 hours ago

I really doubt the tech who worked on it cared how much money the replacement cost. But who knows

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Carl 10 points 7 hours ago

It’s probably not the tech making the decision. It was probably the tech attempting to request one, (because they were out of/low on stock,) and being told by management to send it back as-is instead.

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BlaestEgnen 1 point an hour ago

Unless Best Buy is owned by Lenovo it doesn't matter, assuming it was a warranty case. It's the producer that covers

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