Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration
11 hours ago by themachinestops to c/technology
Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB
A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.
The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop "only accepts 32GB RAM maximum."
The removed RAM was sent back to the customer with the laptop.
Original Source: https://www.reddit.com/...
Laptop specs(it supports 64 GB): https://psref.lenovo.com/...
Other folks have already corrected the record here, so I just wanted to say that if the RAM had been stolen and sold it would be a far higher profit margin. The employee would have probably taken at most 1 hour to realize the opportunity. The current maximum wage for an advanced tech (probably the role that did this "work") is $21.90/hr so let's say the labor cost of this heist is $20. Open box on eBay is $400 for a profit of 1900%
Just take a screwdriver to the Library. They always have electronic book search computers set up in dark corners these days.
It might not be sticks of 64GB DDR5, sure, but that doesn't mean you can't type those letters into your Ebay listing.
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Did they turn around and sell it at 500% mark-up?
save