You've gotta ask yourself, "What's the point?"

12 days ago by sanitation to c/workreform

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likebudda 25 points 12 days ago

I work at a DMV call center. People call me with vehicle registration or driver's license problems and I help them out. AI is supposed to replace me so the state bought an AI voice recognition system. It can transcribe calls but cannot do anything with the information so a new part of my job is responding to what the AI interprets and then use AI canned responses to reply to the caller via email so I can train the AI.

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kestrel7_7 13 points 11 days ago

Fascinating. I recently had to replace an expired license. They said I could renew it online, but that didn't work. They said I could make an appointment online, but that didn't work either. I called in and couldn't get in touch with anyone real. So I finally just went to the DMV and got my license renewed in person. Mentioned all this stuff to the guy behind the counter and he's like "yeah... they're having a lot of problems with the computer systems..." and now after reading your comment I'm like. Oh duh. Of course. They're using AI. No wonder none of this shit works!

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Newhere 8 points 11 days ago

🀒😱😭

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workreform
workreform

@lemmy.world

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A place to discuss positive changes that can make work more equitable, and to vent about current practices. We are NOT against work; we just want the fruits of our labor to be recognized better.

Our Philosophies:

  • All workers must be paid a living wage for their labor.
  • Income inequality is the main cause of lower living standards.
  • Workers must join together and fight back for what is rightfully theirs.
  • We must not be divided and conquered. Workers gain the most when they focus on unifying issues.

Our Goals

  • Higher wages for underpaid workers.
  • Better worker representation, including but not limited to unions.
  • Better and fewer working hours.
  • Stimulating a massive wave of worker organizing in the United States and beyond.
  • Organizing and supporting political causes and campaigns that put workers first.

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