Leebra googlepixel
login register

Preferred Care Warranty Replacement

3 years ago by paragonsphoenix to c/googlepixel

save

share

report

Those of you who had to get a warranty replacement from Google Store (via Assurant) with Preferred care, how long did it take to get to you?

I submitted a claim 2 days ago but haven't yet received any tracking info for the replacement.

load all comments
carnha 2 points 3 years ago

I had a warranty replacement recently, but it wasn't through preferred care so that process may be different! My timeline was

  • Saturday morning: Went to an Asurion store, they said I had to go through Google and Google would email me in 1-3 business days.
  • Wednesday morning (2 business days later): Email from Google asking for confirmation of the issue, I replied
  • Thursday morning: Email from Google to start the replacement process
  • Thursday afternoon: Email from Google Store saying replacement shipped with tracking info
  • Friday evening: Replacement arrived

So all in all, it took 2 (business) days to first hear from Google, day and a half of processing, day and a half of shipping.

save

path: 0 105615, hotness: undefined, score: 2, children: 2
paragonsphoenix 1 point 3 years ago

This is good to know.

My issue is water damage, so I'm completely without a device which really sucks. I just got the confirmation email like an hour ago so I guess I'm looking at ~Wednesday for a replacement.

Thanks!

save

path: 0 105615 109451, hotness: undefined, score: 1, children: 1
carnha 2 points 3 years ago

Ugh, what a pain! I was in a similar boat with not having a phone for that week (my 5a had bricked itself :)), definitely learned a lesson to keep an old phone lying around for the worst case scenario. Definitely jealous that we don't have a Genius Bar. Hope your replacement gets to you soon!

save

path: 0 105615 109451 110764, hotness: undefined, score: 2, children: 0
googlepixel
googlepixel

@lemmy.world

login for more options
7911
397
26

The World's Google Pixel community!

This community is for lemmings to gather and discuss all things related to the Google Pixel phone and other related hardware. Feel free to ask questions, seek advice, and engage in discussions around the Pixel and its ecosystem.

We ask you to be polite when addressing others and respect Lemmy.world's rules.

NSFW content is not allowed and will immediately get you banned.

It also goes without saying that self-promotion of any nature and referral links are not allowed. When in doubt, contact the mod team first.

Also, please, no politics.

For more general Android discussions, see !android@lemmy.world.

This community is not in any way affiliated with Google. If you are looking for customer support regarding your Pixel phone, look here instead: https://support.google.com/pixelphone/

go to feed...