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Printer Offline (not really offline) issue

3 years ago by HorseChandelier to c/3dprinting

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Guys

We have an XYZ DaVinci 1.0 Pro, connected by USB to a Windows 10 PC (latest updates etc.)

The drivers are all correctly installed (both cameras show up in device manager, the printer shows up in device manager as both a printer and a USB-COM3 device).

The printer has Firmware 1.2.3 installed (as recommended by XYZ.... not sure if that's a good thing)

  • XYZ Printing does not detect the printer as online;
  • Cura does not detect the printer as online;
  • Pronterface does not detect the printer as online;
  • In a massive turn-up for the books.... Microsoft 3d Builder does see the printer on line and will start a print.

In device manager the com port seems to be set at 9600,8,n,1. Changing this to (say) 115200 breaks printing in 3d Builder. Changing Pronterface to use 9600 baud makes no difference to connecting to the printer.

I have changed the USB lead, tried different ports on the PC yadda yadda yadda but no change at all - only Microsoft 3d Builder will see the printer online and print.

Anyone got any idea at all why everything except Microsoft 3d Builder can't see the printer?

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simbico 1 point 3 years ago

Hey, I had issues with usb connection with a totally different printer and octoprint, but with similar symptoms.

In that case the issue was the 5V on the USB connector that caused the problem.

Try a little piece of electric tape to mask the 5V band on the USB-B connector.

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BenM2023 2 points 3 years ago

Now that is something I wouldn't have thought about.

Will try it and see - anything is worth a go!

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