Cable firms to FTC: We shouldn’t have to let users cancel service with a click

3 years ago by BrikoX to c/technology

Customers may "misunderstand the consequences of canceling," cable lobby says.
brightandshinyobject 31 points 3 years ago

If you're worried about people cancelling, maybe improve your service or reduce the cost so people are willing to stay before they want to cancel?

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voracitude 7 points 3 years ago
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corsicanguppy 3 points 3 years ago

It seems to me that the service provider wants that "please don't leave. We'll not be a total dick for like 3 months; will that help?" opportunity.

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halcyoncmdr 10 points 3 years ago

ALL services should be just as easy to cancel as they are to start up. Telecom stuff, gym memberships, streaming plans, everything.

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