Customer Ratings Have Become Meaningless. ‘People Hand Out 5 Stars Like It’s Candy.’

Riddled With Confusion and Guilt, ‘People Hand Out 5 Stars Like It’s Candy.’

MarshallMed 11 points 3 years ago

I either give 5 stars or don't rate at all, I feel like some unknowing worker will be punished if I dare to give a 4 or bellow.

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Anarcho_Mandalorian 5 points 3 years ago

Came here to say this. Workers get punished for anything less than perfection in reviews. Bosses created their own problem lol.

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Kichae 3 points 3 years ago

This exactly.

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Valmond 11 points 3 years ago

Companies also thinks 8/10 is so bad they punish the workers for it...

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madjo 1 point 3 years ago

And customers are savvy to this. So they adjust their ratings. Also, fuck those companies.

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onlooker 7 points 3 years ago

When were customer ratings ever meaningful? On another note, it doesn't help that like 90% of apps straight up ask their users to give them 5 stars on whatever store they're on.

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emptyother 2 points 3 years ago

Review systems should just replace stars with upvotes. Much more honest.

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Venus 2 points 3 years ago

Steam got this right a long time ago. Did you like the game or not? That's all there is to it. Youtube also figured that out early on too.

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sexy_peach 6 points 3 years ago

Probably also has to do with enshittification. If something kinda works as advertised people are surprised and think that's 5/5.

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marx2k 1 point 3 years ago

Well but also why would you rate something poorly if it works as expected?

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sexy_peach 2 points 3 years ago

Could work but have terrible quality.

Also I meant works as advertised very loosely.

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branchial 5 points 3 years ago

Item arrived really fast, didn't have a chance to test it out yet. 5 stars

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marx2k 3 points 3 years ago

Excellent delivery speed. Item arrives as expected. Instructions for assembly understandable. Works as expected. Green one wasn't in stock so I had to order the brown one. One star.

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Warped 2 points 3 years ago

I just gave Reddit 5 stars.

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henry 2 points 3 years ago

yeah, this is to miss the point, isn't it ?

the issue is the division of labour by algorithms working with shonky data, and the potential to have to prosperity dictated by gold stars on a touch screen.

interestingly, the WSJ take a different tone when talking about China's Social Credit, but dont seem have much of problem with us constantly peer review each others behaviour.

https://www.wsj.com/...

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emptyother 1 point 3 years ago

So add more stars then. 😅

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SakamotoSan 0 points 3 years ago

Just like in Socialism

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