Cloudflare took down our website after trying to force us to pay $120000 within 24h

2 years ago by starman to c/technology

TL;DR: We've been on the Cloudflare Business plan ($250/month) for years. They suddenly contacted us and asked us to either pay them $120k up front for one year of Enterprise within 24 hours or they would take down all of our domains. While this escalated up our business we had 3 sales calls with them, trying to figure out what was happening and how to reach a reasonable contract in a week. When we told them we were also in talks with Fastly, they suddenly "purged" all our domains, causing huge downtime in our core business, sleepless nights migrating away from CF, irreparable loss in customer trust and weeks of ongoing downtime in our internal systems.

Also, interesting comment I found on HackerNews (HN):

This post was definitely demoted by HN. It stayed in the first position for less than 5 minutes and, as it quickly gathered upvotes, it jumped straight into 24th and quickly fell off the first page as it got 200 or so more points in less than an hour.

I'm 80% confident HN tried to hide this link. It's the fastest downhill I've noticed on here, and I've been lurking and commenting for longer than 10 years.

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dojan 377 points 2 years ago

Cloudflare took down our website after trying to force us to pay 120k$ within 24h

Yikes. That sounds bad.

I'm a SysOps engineer at a fairly large online casino.

Okay all my sympathy is gone. Online casinos deserve to die.


That said, my feelings towards economic vampires aside, the way the events unfolded is concerning to say the least. Cloudflare has been racking up evil-corp points quite rapidly in recent months.

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iopq -38 points 2 years ago

If it's providing games of skill like online poker, it's actually a very intellectually stimulating game. People have made a ton of instructional videos and many books on the poker variations.

After playing poker professionally I was able to leverage the skills of bankroll management and emotional control to become successful in investing in the stock market.

I held all of my stocks through the entire pandemic to rebound from a loss over multiple years holding tech to a $600,000 profit by buying at the bottom. If I hadn't played poker I probably wouldn't be able to stomach looking at a six digit loss in 2021. I only sold my bonds which I used to buy more stocks at a cheaper price (which was the point of the bond allocation)

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coolkicks 15 points 2 years ago

I used to be in credit risk for a very large stock market company.

Calling the bottom of the market is the same as betting big and getting 21 in blackjack.

Super cool when it happens, but not skill. The number of grown men I had to hear crying because they were dollar cost averaging down to the bottom until they went broke still disturbs me.

I’m happy this worked for you, but it was not skill.

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iopq -4 points 2 years ago

You can't go broke with 1x leverage, and I bought $AMD all the way down from $100 to $70

If it went to $50 I wouldn't go broke, if it went $1 I wouldn't go broke. I just would have missed a bigger opportunity

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chiisana 4 points 2 years ago

If it goes from $100 to $1, there’s not much left to go before bankruptcy/delisting. Say hello to swaths of BBBY bag holders… oh wait, no bags left there!

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