Likewise. Really hard to make a judgement without a lot more information.

Our experience has been good. We have both a 13 and a 16, and they've done well in less than ideal conditions. Both AMDs, had the 13 since 23 and the 16 since 24. Had to open up one to adjust a cable for a flicker problem, and there was a driver issue for a bit with the wifi but that was on the OS side.

Honestly I've been pretty impressed, but we haven't had to RMA anything so I can't speak to the support experience if something happens during the warranty period.

@beastlykings “The guy” is me.

I haven’t bothered with a blow by blow chronicle of the issues. My biggest issues are

1. It broke. (Shit happens)
2. Spent ~2 weeks going back & forth with “try this” via email.
3. Finally cleared to send for service. No communication from service center. Gone for a month.
4. It’s back and still not working, with a new problem.

Sent another email and am awaiting their reply. Frustrating.