My team use the same only "No logs, only fix". Good to know it's universal suffering.

I'm mostly away from the helldesk, but I've been pulled back into regular interaction with the end users recently due to having to help move to a new email sending solution (relay).

I need one of these for supposed fucking admins of software not reading my god damn emails.

I won't read! You fix! Only fix!

Motherfucker replies to an email over 3 messages and a week ago back from ongong chain, dropping off my most recent email telling him what he needed to do now, and the people that need to be aware of what's going on because I won't be available to assist soon. Emails me, my boss, and his boss. "Do you have an update as I need to report the status of this to executives tomorrow and if we don't get this resolved it will have massive impact on the business and customers." Sent well after business hours, hoping for me to miss it when I become unavailable I guess.

Fucker thought he had the perfect excuse. Nope! I was doing some after hours shit, hooray! "You seem to have missed my last email which I sent [a week ago]! I've attached it, so hopefully you will receive it now! Per my previous email, you have been ready to go! You will need to change one single setting in your system to point to the new endpoint. Also per my previous email, if you have issues doing that please reach out to these people for assistance as I will be unavailable until blah date."

Welp. I guess I'll need to give you a new PC/printer.

I feel seen.