Bought an ebook from @kobo, turns out it was an outdated edition. Contacted support, and then told me that since I had already downloaded the book, they couldn’t refund me. Like, you didn’t give me the book I bought, wtf?

I told them I’d do a chargeback if I don’t get a refund, and *now* they say they’re escalating it and I’ll hear back in two days. Safe to say I won’t be buying from them again. As much as I dislike Google, they sell many DRM-free ebooks, and I’ll give them business for that