Framework laptop replacement parts warranty question.

4 months ago by Ross_audio to c/framework

I've had a framework part fail after about 110 days.

The display works when warmed for 30-40 minutes and shows lines when starting from cold.

Franework support opened troubleshooting by saying I have no warranty.

I'm continuing to go through the troubleshooting steps but it happens in multiple OSs and I've already been told if it's determined I need a replacement part it'll be me paying for it.

Has anyone had experience of Franework support refusing or granting warranty on new parts that fail quickly?

EDIT: I've just received an apology and clarification that the display is within warranty after all.

Faith restored.

Fecundpossum 8 points 4 months ago

This was a rollercoaster of a read for me. I have a deposit on a 13 pro, and it’s really nice to know they stand behind their product.

save

path: 0 23516656, hotness: undefined, score: 8, children: 0

scrooge101 3 points 4 months ago

My experience with Framework support is overall very good. Sometimes they are bit slow and need time to understand the issue, but in the end provide satisfying solutions.

Just recently, I complained about a misbehaving key on my 4 year old out of warranty 11th gen Framework and they sent a replacement keyboard for free.

save

path: 0 23519573, hotness: undefined, score: 3, children: 0

Related links:

Related communities:

Related links:

Related communities: