account creation

2 months ago by smallredearth to c/lemmy_support

I’m trying to make a new account on lemmy.ml because lemmy.zip is now blocked in the uk and i want a new username. Whenever i try to make a new account i get ‘user_already_exists’ even when i use an email address that i haven’t tried before. I also tried the hello@lemmy.zip email but no reply. Who can i contact to get my account?

davel 7 points 2 months ago

lemmy.zip is now blocked in the uk

Uh… what is happening in the UK?

path: 0 25026907, hotness: undefined, score: 7, children: 1
JupiterRowland 2 points 2 months ago

Uh… what is happening in the UK?

UK Online Safety Act.

As in, every Brit who wants to use any kind of online service must prove that they're 18+ IRL. Not just by clicking a checkbox. That isn't sufficient. But by sending a copy of their ID or passport to the admins.

Option #1: As an admin, demand all your UK users send in rock-solid proof that they're 18+ IRL and ban those who don't.

Option #2: As an admin, save yourself the hassle and IP-block the UK.

Option #3: As an admin, save yourself all this hassle, don't do jack $#!§ and risk the UK declaring your service illegal by UK laws and blocking both your domain and your IPs.

Lemmy.zip chose option #2.

path: 0 25026907 25119797, hotness: undefined, score: 2, children: 0
Cricket 3 points 2 months ago

‘user_already_exists’ sounds like maybe the username is already in use, not the email address. Try to visit lemmy.ml/u/(the username you're trying to use) to confirm if a profile by that name already exists on that server.

path: 0 25026584, hotness: undefined, score: 3, children: 2
smallredearth 2 points 2 months ago

Ok, thank you

path: 0 25026584 25032305, hotness: undefined, score: 2, children: 1
Cricket 1 point 2 months ago

You're welcome.

path: 0 25026584 25032305 25042345, hotness: undefined, score: 1, children: 0
kuiskaaja 2 points 2 months ago
path: 0 25023588, hotness: undefined, score: 2, children: 3
smallredearth 3 points 2 months ago

Thanks. Can you add an email later? For password resets

path: 0 25023588 25024266, hotness: undefined, score: 3, children: 2
kuiskaaja 2 points 2 months ago
path: 0 25023588 25024266 25024295, hotness: undefined, score: 2, children: 1
smallredearth 2 points 2 months ago

Ok, thanks

path: 0 25023588 25024266 25024295 25026461, hotness: undefined, score: 2, children: 0
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