Why does the drive thru operator change back and forth during my order?

3 years ago by Edgarallenpwn to c/asklemmy

I just had two people take my order in a drive thru. They alternated every question. First person welcomed me and asked what I wanted. The next person asked what size and drink I wanted. The first person came back on and asked if I wanted any cheese sauce then the second person came back on and told me the price. When I got up to the window the 2nd person was the one working the register. This happens from time to time at different places when I get lunch but I can't figure out why it is done.

jamiehs 42 points 3 years ago

Sometimes the operator is in another state! There was an article I read a while ago about… maybe it was Carl’s Jr.? but they were saying that the drive thru operators were in call centers in states with a lower labor cost.

Not exactly uplifting, but “yay capitalism” I guess.

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room_raccoon 17 points 3 years ago

Ten years later...

Welcome to the Carl's Junior, my frehn! Can I please ask you to do one thing, can you please click in the top right of drive thru menu? There should be a box there that is saying "run..."

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bob_lemon 7 points 3 years ago

At this point, they might as well use an AI assistant instead.

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Moneo 7 points 3 years ago

Holy fuck this is definitely happening soon.

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jamiehs 4 points 3 years ago

I eat Taco Bell occasionally and I do like their system. Order on the app, use Apple Pay/Google Pay to actually pay for it in advance; roll up to the drive thru and give your name; drive forward and get food.

It’s the most frictionless fast food experience I ever had ever had.

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BackOnMyBS 1 point 3 years ago

That sounds pretty neat, but I personally don't want anymore apps on my phone. I wish that I could trust companies to not access my information. It's not like I'm big on privacy, but I know that companies are short-sighted and will do whatever they can to increase their quarterly profits at any legal expense. Since I don't want to spend my time trying to figure out which apps are using my data and how, I just avoid installing them to begin with. I also don't eat fast food enough to have all of these apps installed, so it's not like I'm missing out on a major convenience. This concludes my unsolicited Ted Talk.

Sir, this is a Wendy's.

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jamiehs 2 points 3 years ago

Yeah I feel the same.

So at least on an iPhone (I think Android does this too if I recall from when I had my Pixel 3XL) the payment uses a one-time use card number if you use Apple Pay; I didn’t have to sign up for an account, and the Taco Bell app only has my email & first name (pretty sure you can give a fake email too as it asks you to enter name/email each time if you have no account), and that’s it. The friggin’ Taco Bell app has less of my data than most apps actually.

I actually installed it as a joke (my wife hates Taco Bell), and ended up liking the ordering process, go figure… it’s fun for a once in a blue moon fast food order.

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sylver_dragon 1 point 3 years ago

The Sheetz drive throughs around my area all have touch screens at the drive through. It's really awesome. Drive up, punch in my own order and then pull up to the window to pay and receive my miserable excuse for sustenance. No crappy speaker making the worker hard to understand, no wondering if the person operating the register got it right.

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TexMexBazooka 37 points 3 years ago

So in the kitchen there will usually be several people wearing wireless headsets. They can all hear the drive through and each other.

So depending on how busy the place is, sometimes you’ll actually have the cook on the headset asking what you want while he’s making it, while the drive through person is handing out food to one group and typing your order in at the same time(for example).

Fast food work sucks

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sunbrrnslapper 14 points 3 years ago

Back in the 90s when I worked drive thru, we would switch just to mess with the customer. 🤷

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railsdev 9 points 3 years ago

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Jerb322 6 points 3 years ago

The McDonald's near me have a recorded greeting they use when it's busy. Asking if we will be using the App. Can't remember a time when they bounced back and forth.

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