Why does the drive thru operator change back and forth during my order?

3 years ago by Edgarallenpwn to c/asklemmy

I just had two people take my order in a drive thru. They alternated every question. First person welcomed me and asked what I wanted. The next person asked what size and drink I wanted. The first person came back on and asked if I wanted any cheese sauce then the second person came back on and told me the price. When I got up to the window the 2nd person was the one working the register. This happens from time to time at different places when I get lunch but I can't figure out why it is done.

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jamiehs 42 points 3 years ago

Sometimes the operator is in another state! There was an article I read a while ago about… maybe it was Carl’s Jr.? but they were saying that the drive thru operators were in call centers in states with a lower labor cost.

Not exactly uplifting, but “yay capitalism” I guess.

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room_raccoon 17 points 3 years ago

Ten years later...

Welcome to the Carl's Junior, my frehn! Can I please ask you to do one thing, can you please click in the top right of drive thru menu? There should be a box there that is saying "run..."

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bob_lemon 7 points 3 years ago

At this point, they might as well use an AI assistant instead.

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Moneo 7 points 3 years ago

Holy fuck this is definitely happening soon.

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jamiehs 4 points 3 years ago

I eat Taco Bell occasionally and I do like their system. Order on the app, use Apple Pay/Google Pay to actually pay for it in advance; roll up to the drive thru and give your name; drive forward and get food.

It’s the most frictionless fast food experience I ever had ever had.

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sylver_dragon 1 point 3 years ago

The Sheetz drive throughs around my area all have touch screens at the drive through. It's really awesome. Drive up, punch in my own order and then pull up to the window to pay and receive my miserable excuse for sustenance. No crappy speaker making the worker hard to understand, no wondering if the person operating the register got it right.

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