I still mail paper for my taxes - partly because of shit like this and also as a fuck-you for the IRS to change their ways and adopt a better system (eg, the European system where you basically check a box if the amount you owe looks correct - they already know how much you paid so why all the mental gymnastics and instruction reading?).
Fuck that, I'll mail my taxes in if I have to. They tried to bring that shit into the IRS login process a couple of years ago and they wanted a full scan of my driver's license, front and back, and then a "video selfie" taken with a webcam. When the site tried to turn on my webcam I closed it and ended the entire process. I don't even remember what I was logging into their site to get, but I said fuck it and didn't get it and it was fine. I'd rather pay H&R block $75 to file online to avoid a government face-login.
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