The part about the nighttime support was one guy who had only been on the job a week is probably the host covering their ass by throwing an unknown under the bus but otherwise this was a good postmortem. I doubt we will see this issue for a very long time as long as they don't get complacent.

well written from Cloudflare's side. Unbiasly blamed each party involved (including itself) for mistakes each party made. Recommend the long read to whoever stumbles across this