It's a mixed bag. Imagine having only three restaurants that deliver to you (and two suck) and then all the sudden you have a whole city of restaurants that are available to you and you hardly ever have time or want to deal with going into the city to do a pickup. That's my experience. I don't use it everyday or every week, but it just stinks that when I do it's very expensive and hey, maybe that's justiable (freemarket whatever), but to have service issues where clearly zero effort was made to transport the stuff appropriately feels like a real "hehe".

It makes more sense if you are actually in an urban area. I get hot food in 20 minutes from the places within a few blocks. I assume the people complaining are out in the suburbs or are ordering food from far away.

I prefer my ass-paninnis warm, thanks.

As a former dasher myself, dashers are expecting that because it needs to be worth the time, cost of gas, and wear and tear on their car to even do the order.

Doordash only pays around $2.50 per order. If it's a really bad one (long distance, a slow restaurant that takes up a lot of time, long driving distance) DoorDash might add a dollar or two to get someone to take it. If your food is cold, it's probably because no one wanted to take your order because it wasn't worth it, so you have to wait until a driver who doesn't understand that they're spending more money than they're making takes a bad order. Sometimes the restaurant is slow or says an order is ready when it isn't. The "tip" is pretty much the whole pay for the order. And if the tip is really good, sometimes DoorDash takes part of it without telling anyone.

Also, DoorDash doesn't always show you the whole tip amount. There's a note that says "the actual tip may be higher." Usually it's not, but they leave that "maybe" in there to bait you into acceptimg orders that cost more to deliver than you earn.

There are definitely some shitty drivers. But a lot of people don't have a choice but to do gig jobs. People with disabilities who need to have flexible schedules because they don't qualify for disability assistance and they can't commit to a schedule because of random symptom flare ups. People with criminal records. People with social anxiety. Minorities. People learning English.

DoorDash is to blame here, not the drivers. They need to call it something other than a "tip." The suggested "tip" amount should be based on the driving distance, not a percentage of the order cost. And they should pay drivers more out of the "service fees" they get for sitting back doing nothing and letting the app print money for them.

Let's blame the right people here.

Really don't think you can adjust it anymore, think that was an old feature. I assumed they were blinded to the tip - you are saying the tip amount actually acts like a bidding war for even getting people to accept the order? That's even poorer design than I thought.

If extra money is given before service is rendered, it's not a tip, but a bribe.

I knew someone that was a dasher. She told me she would eat people's food and totally mess with it, regardless of the tip. After hearing her stories, I never order door dash or similar anymore.

Expecting 25%? Where are you hearing this?

Fucking hell. Glad the robots are taking over food delivery.

If it's inedible why does the amount you can't eat matter?

Why would you want bigger portions of bad food (is my guess)

Me neither

I'm pretty sure this is closer to what MadBob was describing (I couldn't find one with their hand on the back of their head though).

That is for sure a plague on amazon right now. That and product swapping while keeping reviews. I wonder when this stuff get curbed, but something tells me amazon is getting enough money to overlook this