Messaging Site-Admins

2 years ago by lwadmin to c/lemmyworld

Hey everyone,

We wanted to address a common situation we've seen over the years with some large online forums, reaching out to moderators for questions and concerns.

Typically a good first line of contact is to use the Report button for any posts that need moderator attention. This will open a report for both the community moderators and the site admins. This is normally enough for most larger communities with active mod staff. You may also reach out to your community mods, they're here to help. 💖

We do encourage our communities to take care of their own and want them to always feel empowered to run themselves as they see fit (provided they are following the global site rules). Issues can arise for some smaller communities with only one moderator or situations where the local mod staff is inactive for one reason or another for an extended time.

In these situations, we've seen folks email our ticket system, and while we will try and get back to them, this ticket system tends to get end-user support cases mixed in (as well as a low stream of spammers trying to buy ads 🙄).

What we do want, is to provide a more direct line of contact to the site-admin team, so when ANYONE needs to reach out to us when something is amiss, they can get a timely response. While the team all are on a few different platforms, this tends to create a fragmented approach of not just the WHO, but the HOW to contact us.

While we as a team use our internal chat platform, we want to find a happy middle ground between @'ing us each directly in random chats, and issues sitting for too long in our ticket system.

This new system would be for PRIVATE Messages as a supplement to our Lemmy.world Support community, which we do monitor very closely, and our ticket email info@lemmy.world, both for more technical issues. Think of it like the bat signal 🦇🎆!

To this end, we've created two methods for reaching the site-mod team directly.

A Lemmy Bot User that will relay DMs: https://lemmy.world/u/lwreport
A dedicated email account: report@lemmy.world
- We've also provided a Keyoxide profile https://keyoxide.org/hkp/report@lemmy.world for PGP / authenticity

We hope that between both an anonymous platform approach AND a secure email-based approach, we can keep everyone happy 💝

In closing, please, always try and reach out to your community mods FIRST, they usually will know best how to handle a difficult or tricky situation, and use this only when you feel you need to reach out now.

The FHF/Lemmy.World Admin team 💓

uservoid1 88 points 2 years ago

When I started reading your post I thought you are going to say "please don't bother us, use the report button". I was pleased to see that not only you did not discourage users to contact the admin team, you opened more channels to do so. Kudos!

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Rooki 20 points 2 years ago

We saw that people got confused whom to notify with our rather large admin team, and because of it we created those two new communication channels.

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CommunityLinkFixer 80 points 2 years ago

Hi there! Looks like you linked to a Lemmy community using a URL instead of its name, which doesn't work well for people on different instances. Try fixing it like this: !support@lemmy.world

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Zerlyna 46 points 2 years ago

Good bot.

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Lost_My_Mind 6 points 2 years ago

XD

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androidul 18 points 2 years ago

well done, Chappy. Here's a biscuit

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Omgarm 34 points 2 years ago

When are we getting an actual bat signal?

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2lama 17 points 2 years ago

Lemming signal?

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Quetzalcutlass 9 points 2 years ago

Instead of the top of a building, it goes at the bottom of a cliff?

(I know, I know. Evil Disney and whatnot. I couldn't resist.)

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whoreticulture 24 points 2 years ago

When are you going to implement accountability for mods? I have reached out to mods/admins in the past to talk about issues w another mod. (mod FlyingSquid has said he would use his mod powers in a retaliatory manner due to disagreements, and I have seen many other people complain about them). Some mods/admins listened, another said basically to fuck off and they'd block me just for reaching out, considering me reaching out to be harassment. There is no accountability.

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Godric 16 points 2 years ago

Won't comment about any named moderator(s) in case of retaliation, but I've experienced, seen, and heard about a certain mod(s) powertripping multiple times for very weak reasons.

Powermods with fragile egos were some of the most stifling parts of Reddit, it's sad to see it replicated here.

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ID411 5 points 2 years ago

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whoreticulture 5 points 2 years ago

Very telling how many people are hesitant to name specific mods.

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admiralpatrick 13 points 2 years ago

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whoreticulture 0 points 2 years ago

I'm "combative" because everyone picks fights with me, because my political opinions aren't popular here (I'm leftist, and end up arguing with a lot of transphobes as well). Mods shouldn't use political disagreements as grounds for retaliation.

My modlog has so many taken down comments bc the other day I went through and quoted other ppls comments that were taken down, asking for accountability because I thought they were taken down unjustly. I still think they were. Mods have since mentioned to me ways I can link comments without quoting them, that won't get my comments taken down.

Thanks for your creepy concern. My point stands regardless of my comment history, as evidenced by so other ppl sharing they have had similar experiences. Cool you want to discredit me due to my political opinions, and tendency to question the way mods operate.

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Rooki 1 point 2 years ago

The internet isnt just for politics. Sometimes stopping is the wisest choice someone can make, not to get more provoked into a needless discussions. Please take those words for your next heated discussions.

Let idiots be idiots and just ignore them. That will anger them the most.

Lemmy is in nature pro leftist as the lemmy devs are radical left orientated.

And if you disagree with mods than just make your own community that you build up

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whoreticulture 1 point 2 years ago

It's not about my comments, it's mods getting into debates over them and then promising to retaliate. I'm talking about a pattern with certain mods

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duffman 11 points 2 years ago

People who spend 8 hours a day or more commenting on Lemmy shouldn't be moderators. I think they have an unhealthy perspective on life and it shows.

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pete_the_cat 3 points 2 years ago

Yep, mods can quickly turn into "small town local cops" that think they can do anything they want. It's quite ridiculous when you bring up an issue/question a ban you got (I haven't had any issues here yet, I'm referring to Reddit in this case) and the mod essentially says "fuck off" and blocks you.

I literally said on Reddit "as a guy, I appreciate the change" on a comment about a woman saying she switched from jeans to yoga pants as her daily wear, but since it was a woman centric sub, they all jumped in my shit and massively downvoted me, then I got a 1 day ban on top of that. When I questioned the mod about the ban and said it was a "tongue-in-cheek joke and didn't think anyone would take it so seriously" she (presumably) responded "Not it wasn't a joke! You were being a creep in a woman centric sub! Bye!" and muted me for a month, which meant I couldn't respond to her. I could see if I was being a red-pill misogynistic asshole, but instead I got banned for saying I like how a woman looks in yoga pants. Imagine being a woman and getting banned for saying you like looking at a muscly dude's arms in a tank top vs long sleeves. It's pretty damn ridiculous.

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systemglitch 2 points 2 years ago

Truth.

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Madison420 10 points 2 years ago

This exactly, you have subs like news that mods are obviously bias banning and adding racist reasons. One of mine literally says reason : explaining anti semitism to a Jewish person... Aside from just being wrong generally it's defamatory and assumes I'm not Jewish with no evidence.

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pete_the_cat 1 point 2 years ago

"How dare you Jewsplain!" 😂

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Madison420 2 points 2 years ago

It's honestly the weirdest reason I could think of to ban someone. Especially because they weren't saying I was wrong just that I told it to someone claiming to be Jewish.

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Zealousideal_Fox900 10 points 2 years ago

I am a former .world team member, your experience dealing with admins is not surprising. Some admins I won't name are just straight up assholes. Lemmy hate train is pretty justified.

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ID411 8 points 2 years ago

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rustyfish 14 points 2 years ago

I feel like this has been posted the very second I clicked “send email”.

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Donjuanme 9 points 2 years ago

I try to not add work to anyone, unless there's something truly dangerous to a person or community.

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FlyingSquid 15 points 2 years ago

I can't speak as an admin, but as a mod of multiple communities, please let me know if there's an issue even if it isn't on that level. I wouldn't agree to be a mod if I wasn't willing to look into people's concerns. I'm sure many other mods feel the same way.

You're really not adding work when it's something I'm doing voluntarily and aren't even required to act on no matter what's going on, but you're really not adding work if what you have to say will make the communities I moderate a better place.

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MarciaLynnDorsett 5 points 2 years ago

as the mod of two worldnews communities, can you try to squash the shill/bot accusations. it's dehumanizing, and it acts as a thought terminating cliche, stopping discussion of the topic. it's toxic af and it should be grounds for immediate short bans, and long bans with repeated use.

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FlyingSquid 3 points 2 years ago

I'll do what I can. The best thing to do would be to flag those as uncivil. I would certainly delete something like that in the communities I moderate. It's not only uncivil, it's just unhelpful to the discussion.

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TheFonz 4 points 2 years ago

How do we manage trolls? I know I was banned from worldnews (I'm not mad) for calling someone out

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ericjmorey 4 points 2 years ago

Not all work is unwanted. I want the communities I moderate to thrive and reports can help with that.

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Serinus 2 points 2 years ago

We do want our individual communities to thrive as well. While it may not be urgent, if you have ideas to improve a community, please do reach out.

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Blaze 8 points 2 years ago

Nice additional measure

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boatsnhos931 5 points 2 years ago

Please help make my Disney perspective of the world true 😔

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Rooki 7 points 2 years ago

duckass

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boatsnhos931 6 points 2 years ago

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Rooki 1 point 2 years ago

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m3t00 1 point 2 years ago

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boatsnhos931 2 points 2 years ago

Crabbit

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boatsnhos931 5 points 2 years ago

Can u fix mah facebooks puhleeeease

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DTFpanda 3 points 2 years ago

I'm so stoked to see someone type like this on Lemmy. This place needs more....Eric Andre.

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Rooki 1 point 2 years ago

Did you try to stop and start it again? Popcorn

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boatsnhos931 4 points 2 years ago

MARTHA U FORGOT TUPPERWARE PLEASE CALL,,,,111

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SupraMario 1 point 2 years ago

NOT UNTIL YU GIVE ME BAK MY PYREX MESURINE CUP NANCY!!!!

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Rooki 0 points 2 years ago

Give me the tupperware!

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sorval_the_eeter 1 point 2 years ago

Politcal memes mods are deleting comments which complain about Dem support of genocide. The stated reasons are solely: "Thats ridiculous, Harris doesnt support war crimes" and reasoning like that. Its editorial modding to create and amplify their views, same as reddit does. Does this site exist for open comments or to create echo chambers? The UN and ICC have ruled that war crimes are happening and genocide is plausible, but in some places on lemmy thats dismissed out of hand and comments removed.

Mods should exist to limit abuse and enforce rules that keep this place on track, not to delete comments they personally dont agree with. Mods that abuse their power need to be removed.

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dondelelcaro 1 point 2 years ago

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yokonzo 1 point 2 years ago

I fucking love you guys

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veganpizza69 1 point 2 years ago

What's going on with the Russian link previews?

Is there some service which is crawling the links in Russia?

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sol6_vi 1 point 2 years ago

kudos

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jimmydoreisalefty -1 points 2 years ago

Awesome, thanks for the updates!

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credo -2 points 2 years ago

I know you guys were looking for a few good site admins recently, and I trust you’ve found them. If it gets bad, I would also recommend a pipeline of frontline volunteers to help field these types of issues as well. At least as the primary mechanism. E.g., a team who could help filter out the chaff and escalate relevant tickets.

FWIW, I wouldn’t mind the occasional non-intrusive ad to help pay for professional services. Or some other monetization mechanism. Think of it as “volunteering” with the wallet. Perhaps something for a future community discussion.

Cheers!

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Rooki 1 point 2 years ago

Hi,

we have that already in place, its in our case the "Community Team". The monetization with ads would anger many people as the fediverse is buildt up to be "unmonetizationable" because if we or any other instance would somehow have ads, it would lead users to move away and we would really not do that.

Thanks

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whoreticulture 3 points 2 years ago

Relying on unpaid labor means your volunteers will skew towards the most privileged.

source; experience in the nonprofit world.

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Rooki 2 points 2 years ago

Yeah for sure that will happen in an non profit. Additionally on large ones where they get "!compensated" for their efforts with donation money. But here we dont do that.

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whoreticulture 3 points 2 years ago

It's no different here, the dynamics are the same. Volunteer labor will skew towards the most privileged or retired bc they have more free time , not the most capable.

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TheBat -2 points 2 years ago

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LagrangePoint -5 points 2 years ago

So is this for real, or is this just so you guys can have an inbox you can easily ignore?

Has anyone here actually talked to the admin team and gotten a response back?

Every day I look at the modlog and see the same names doing the same bullshit.

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JonsJava 0 points 2 years ago

You don't like how we do things? Volunteer to mod! I have a full time job, and do what I can. You don't like what you see? Be the change, or stop complaining.

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LagrangePoint 0 points 2 years ago

You guys are all the worst, I would never want to work with any of you. Do everyone a favor and grow up.

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JonsJava 0 points 2 years ago

Thank God

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lemmyworld

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lemmyworld

@lemmy.world

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This Community is intended for posts about the Lemmy.world server by the admins.

Follow us for server news 🐘

Outages 🔥

https://status.lemmy.world

For support with issues at Lemmy.world, go to the Lemmy.world Support community.

Support e-mail

Any support requests are best sent to info@lemmy.world e-mail.

Report contact

DM https://lemmy.world/u/lwreport
Email report@lemmy.world (PGP Supported)

Donations 💗

If you would like to make a donation to support the cost of running this platform, please do so at the following donation URLs.

If you can, please use / switch to Ko-Fi, it has the lowest fees for us

Join the team

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