LadyMeow 97 points 8 months ago

Lmao, shit like that is enough for me to be like ‘you know what? I don’t need this’

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voidsignal 3 points 8 months ago

Yeah. Everytime this happens my answer is "what about fuck you?"

None of these dis-services are necessary. None.

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DaddleDew 51 points 8 months ago

Sounds like they're not gonna get your money after all

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Treczoks 30 points 8 months ago

Looks like it's time to shop somewhere else.

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Aceticon 29 points 8 months ago

Actually it's more spectacularly stupid design than merely asshole design.

Risking losing potential customers at the last step of the customer acquisition pipeline is incredibly idiotic - from the beginning of said pipeline (for example, an advert being shown to a person) until the end (the customer actually pays for something they bought) there's can be a ridiculous percentage of potential customer which drop of (something like 99.9%+ if it starts at "show advert")

As for somebody that's confronted with this at a checkout, just drop that shopping cart and go somewhere else (also valid in real life when you're at the till and they do something shitty - just drop it and walk away) since that's literally the point were shunning that store does them the most damage.

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MetalSlugX 7 points 8 months ago

Totally agree, shopping cart abandonment is the number one e-commerce challenge, with around 70% of people getting right up to the "purchase" button and backing out.

The sheer stupidity of this design decision is baffling.

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vaderaj -1 points 8 months ago

I agree with everything you said. But what to do when you are broke? And the industry is monopolized? A lot of times it's either Amazon, Temu or Ali Express.

/rant warning: kind of rant and the truth of the world we live in now

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benignintervention 15 points 8 months ago

I order a lot of takeout and recently stopped using online ordering because a bunch of them in the area stopped allowing orders as a guest. They force to log in or sign up. I've found that calling the store is easier and faster

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Whats_your_reasoning 11 points 8 months ago

All the shit companies try to get away with just because they're on websites...

Imagine if you were at a physical brick-and-mortar store and just as you went to check out, an employee stopped you and went, "Nuh-uh-uh! You can't purchase your items until you tell us information about yourself!" The employees would spend half their time just putting away stuff from abandoned carts.

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binarytobis 10 points 8 months ago

I went to a local battery specialist store to get some $2 watch batteries, and they asked me for my address and phone number.

Confused I said “No thanks, just buying some batteries.” He refused saying “Well I can’t check you out then”, smugly as if I had no choice but to cave and open an account. I simply walked out. He quickly changed to “Oh wait actually we can just-“. Not sure how that sentence ended as I was already gone, ordered two day delivery online.

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Cattail 3 points 8 months ago

Yeah my information dean Gilberry, I live at eat my ass, and my phone number is 12 consecutive 5s

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FiniteBanjo 9 points 8 months ago

If you're shopping for sound equipment consider PSSL, I used them to buy some stuff about a decade ago and they were professional at the time.

EDIT: They are permanently shut down, sadly.

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rizzothesmall 9 points 8 months ago

E-commerce: follow DMMT/DMMW. Get the transaction completed in as few clicks as possible.

Under armour: write us a 250 word essay on why you want our shit!

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ClockworkOtter 3 points 8 months ago

DMMT/DMMW

Eh?

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rizzothesmall 8 points 8 months ago

Don't Make Me Think / Work

e-commerce principles of least time, action and effort to purchase.

Every click or decision causes conversion attrition. Reducing the number of clicks and decisions noticeably reduces attrition.

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floquant 1 point 8 months ago

I shall be referring to ChatGPT as the DMMT machine

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wreckedcarzz 2 points 8 months ago

I think it's https://en.wikipedia.org/...

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Gork 5 points 8 months ago

It bothers me there are two Others

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Cethin 4 points 8 months ago

These aren't all options for the same question. They're drop downs for four different questions. Two of those questions OP answers as "other", but they aren't the same.

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Lumidaub 2 points 8 months ago

The dreaded Bother Other.

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henfredemars 3 points 8 months ago

I Christmas tree surveys that pop up in front of my face on a website. I hope they enjoy their garbage.

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Chozo 5 points 8 months ago

What does that mean?