AWS crash causes $2,000 Smart Beds to overheat and get stuck upright

a year ago by resipsaloquitur to c/nottheonion

The AWS outage caused chaos for owners of Eight Sleep’s Pod3 mattresses as they had no offline mode and were stuck at high temperatures.

cross-posted from: https://lemmings.world/post/35783562

bloodfoot 145 points a year ago

I'll take "things that shouldn't need an internet connection to function properly" for 800, Alex

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Zagorath 49 points a year ago

The entire world of home IoT devices shouldn't need an Internet connection. They should be able to work entirely based off of local network requests or other local connections (e.g. Zigbee or Thread).

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resipsaloquitur 15 points a year ago

I think it was a lot more than $800.

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Flax_vert 10 points a year ago

Alexa*

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rem26_art 86 points a year ago

Eight Sleep’s products rely on cloud connectivity to control temperature and track biometric data. When AWS went down, users lost access to the app that manages its water-cooled coils, leaving them stuck with whatever setting was last active.

Insane oversight to design the bed (or any product like this, really) such that it can't be adjusted without the internet.

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ggppjj 53 points a year ago

But then they wouldn't be able to force customers to send them analytics to over-pattern-recognize other companies into buying from them!

Think of all the startups that need this crucial sleep data! Why, how else would they get a more complete picture of how the launch of their product is impacting the other influential members of the tech circles‽

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rigatti 13 points a year ago

Nice interrobang you got there.

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yucandu 14 points a year ago

My DIY floor thermostat has a 20 cent watchdog chip that requires a ping from the main MCU every 10 seconds or it will cut power to the heater.

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ayyy 3 points a year ago

It’s not an oversight, they charge another $500 for the version with control buttons on it.

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Mpatch 1 point a year ago

Right. Safe fail much?

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BaroqueInMind 54 points a year ago

What a stupid fucking product.

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barnaclebutt 37 points a year ago

So, when is this going to happen in people with neuralink implants?

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NoForwadSlashS 3 points a year ago

As soon as they us it to watch porn inside their own brain, so immediately.

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chocrates 30 points a year ago

You remember when IOT had so much potential? Now i won't buy anything smart that shouldnt be. And I generally try to buy hardware with an open stack.

We don't have to live like this.

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cyberpunk007 6 points a year ago

I for one was never a believer in IOT. Bait and switch, early depreciation, privacy, etc.

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Gork 29 points a year ago

CEO Matteo Franceschetti said, “We will work the whole night+24/7 to build an outage mode so the problem will be fixed extremely quickly.”

I'd rather they take their time and do it right instead of vibe coding a solution lol

But what do I know, I don't have an Internet of Things Bed.

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moondoggie 20 points a year ago

I mean, they might as well work around the clock since they don’t have beds to sleep in.

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theneverfox 6 points a year ago

I mean, when shit hits the fan, my team gets together and fixes the problem together, minimal testing and code stink allowed. You just get everyone who knows the system together and have it out until everyone is on the same page

And it's a fucking bed... How complicated can it be? This is just failover logic

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unemployedclaquer 5 points a year ago

Can’t trust anybody who doesn’t build an offline only mode into their always online crap. I see a resurgence of the Luddites incoming. Get your old dot matrix printers going.

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PattyMcB 27 points a year ago

That's some bougie shit. Zero sympathy from me

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CmdrShepard49 27 points a year ago

As someone who remembers what mattresses used to cost before you could buy memory foam mattresses that shipped in a small box from China, $2000 doesn't seem that bad. My wife paid $1500 for some POS Serta mattress and box spring fron some perpetually "going out of business" mattress store when we first got together in the mid 2000s. Without checking an inflation calculator, I imagine that was the equivalent to $4k today for a lumpy mattress with springs that poked your back.

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PattyMcB 5 points a year ago

At least it didn't overheat and get stuck at a bad angle. You knew what you were getting into back then!

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Tigeroovy 2 points a year ago

Lmao man those stores. My partner and I bought one like over a decade ago from a “going out of business” place and it’s still there when we happen to be back in that area now.

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Chozo 20 points a year ago

I came across this article and went to see if anybody posted it to Lemmy. While searching, I found this post about the same fucking company's beds.

https://mlmym.lemmy.blahaj.zone/post/27665288

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frank 6 points a year ago

Oh holy shit that isn't satire

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SreudianFlip 4 points a year ago

Clown dystopia, that story.

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skuzz 3 points a year ago

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VeryVito 18 points a year ago

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bdonvr 16 points a year ago

I love my smart home stuff, but it's all locally controllable. My lights will still work with the Internet out. Now if my home server goes out not so much, but at least then it's my own fault.

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Tigeroovy 2 points a year ago

I’ve got a bunch of those Hue bulbs. So the nice thing about those is if the internet or my network is down, I can just use the light switch.

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bdonvr 2 points a year ago

Man the hue bulbs are just so expensive though. I do have Zigbee bulbs - which is the same wireless tech as Hue. I can pair my smart switches to the lights directly so that they work without any server at all however that interferes with some things I like such as I have my lights set to be different brightness and warmth depending on the time of day. And also it makes them turn on instantly while I like a more gradual turn on.

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nupo 12 points a year ago

I thought having games be always online was bad, at least they never threatened to immolate me.

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resipsaloquitur 4 points a year ago

https://www.vice.com/...

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hperrin 10 points a year ago

Can’t sleep, the bed’s out.