They "cannot guarantee" the product description of the 1.3k dollar laptop theyre selling is accurate because they used chatgpt to write it

9 months ago by Cattail to c/assholedesign

This cannot possibly hold up in court. You cant just advertise a product and then be like "*but actually we might be lying about some or all of these things"??? What the fuck are you selling then

Susaga 273 points 9 months ago

Do not buy that laptop. If they cut corners on the fucking description, who knows what else they'll cut corners on.

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db2 57 points 9 months ago

I literally cannot think of the last time I saw a Samsung (or Sony for that matter) laptop in the wild.

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theneverfox 37 points 9 months ago

How'd you know it was Samsung? Honestly I don't know if I've ever seen a Samsung laptop even through a screen

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Chronographs 30 points 9 months ago

I think they’re assuming it’s a Samsung computer because it mentions phone link can connect to a Galaxy smartphone. Seeing as that’s the name of the program provided by Microsoft (which will connect to any smartphone) I’m assuming whatever ad copy this shitty llm ate to regurgitate this slop used a Galaxy phone as an example

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Davel23 18 points 9 months ago

It specifically calls out Galaxy smartphones.

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L0rdMathias 11 points 9 months ago

Likely is, but not necessarily. Lot of scam listings just toss in "works with popular brand of thing" for ad space filler.

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halcyoncmdr 9 points 9 months ago

Yeah, but it also admits that it is AI generated. And Phone Link is the name used by a few different services, the most common made by Microsoft directly, so specifying Galaxy phones over Android on general is suspect.

That being said, AI doesn't usually pull out quite such specific and relevant terminology unless prompted to include it.

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wander1236 4 points 9 months ago

That's definitely not Samsung's website though. Wonder how they'd feel about this

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ViatorOmnium 5 points 9 months ago

I had one once, it did this magic trick where it would get too hot and shutdown even in the winter.

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gens 3 points 9 months ago

My sister had a samsung laptop. Was good, lived long enough. Idk why she doesn't have it anymore (probably died).

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mech 2 points 9 months ago

May she rest in peace (probably)

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aeronmelon 10 points 9 months ago

I pine for the days of the classy-looking lavender VAIO notebooks.

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NihilsineNefas 6 points 9 months ago

The old Vaio 's that sony made were pretty solid

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JoshuaFalken 6 points 9 months ago

I take my Vaio on the go from time to time but similarly don't often see much else but Macbooks. People with tablets and keyboards are becoming a more common sight though.

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SlurpingPus 6 points 9 months ago

I've understood things about Macbooks back in the early 2010s when I saw a manager at my job holding his Air, open, by the corner while gesticulating. A contemporary Vaio would've snapped in half from such treatment.

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JoshuaFalken 2 points 9 months ago

Anecdotally, I just picked mine up in a similar fashion and despite being uncomfortable from the imbalance, it seems to hold up fine. Might depend on the gesticulation factor - I gave it a 'tree in the breeze' sort of motion but not a 'wacky inflatable tube man' kind haha.

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Jack_Burton 2 points 9 months ago
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cheers_queers 1 point 9 months ago

i am playing bitcraft on my galaxy book rn

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bdonvr 12 points 9 months ago

To be fair it could just be whatever RETAILER is using the slop description, but not the manufacturer.

But yeah, don't buy from them.

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egrets 8 points 9 months ago

That does seem to be the case - it's specifically Best Buy and they seem to have fed the spec sheet into an LLM to generate a description.

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UnspecificGravity 110 points 9 months ago

Send us $1300 and we will send you... something?

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Cattail 34 points 9 months ago

Send a labubu

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Proprietary_Blend 7 points 9 months ago

1.3k dollar

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Test_Tickles 4 points 9 months ago

Or not. They could just as well not send anything at all and still meet the standards of that label.

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Pavidus 90 points 9 months ago

I recently ran into this issue with a coffee pot. I was specifically hunting for a coffee pot with an adjustable temperature warmer. Ordered one that specifically stated that in the description, only to receive a coffee pot that did not have that feature. Checked the model number on the box versus the listing, and it's the same. Then I saw the fine print: we are not responsible for inaccurate product information.

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JackbyDev 107 points 9 months ago

They are absolutely responsible for that, fuck em

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Cevilia 48 points 9 months ago
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echodot 42 points 9 months ago

we are not responsible for inaccurate product information.

I have half a packet of mints in my car. Going to put them up on eBay and sell them as immortality drugs. Well see how that works out.

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Cattail 7 points 9 months ago

dang I learn something new

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MisterFrog 5 points 9 months ago

What country? In many, this is straight up false advertising and you're entitled to a refund.

At their expense for shipping, no less. Nothing that a charge back won't fix - with all the evidence ready to go) https://www.accc.gov.au/...

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Pavidus 2 points 9 months ago

US. Thanks for the helpful info!

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j4k3 70 points 9 months ago

Sales bs has been totally disconnected from actual specs for a long time. Like shopping for hardware a few years ago, I could not rely on any sales garbage for info. I only looked for verifiable model numbers and then looked them up on linux-hardware.org because those scans list everything the Linux kernel discovered.

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Cattail 13 points 9 months ago

I know as a reseller the sales stuff tends to be useless. Like it doesn't tell me every feature or how to use the device but for really old products it ends up being the last thing around

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Blaster_M 5 points 9 months ago

new website to remember for specs

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andros_rex 47 points 9 months ago path: 0 21610941, hotness: undefined, score: 47, children: 2
vala 9 points 9 months ago

Didn't Uber eats do this same thing with small restaurants?

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greybeard 2 points 4 months ago

Door dash does it if the restaurant doesn't give enough information. They will even use AI generated photos. I'm very confused as to how it is legal. I'm guessing it is not, but there's nobody in charge anymore.

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hdnsmbt 46 points 9 months ago

What's keeping them from checking the info before publishing it, though?

Oh, right. Greed.

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Alcoholicorn 4 points 9 months ago

Or just copy pasting from the spec sheet

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Jakeroxs 1 point 9 months ago

I'd guess they're basically inputting the spec sheet and original description to spit out a more "unique" description.

I'd bet they still even have the spec sheet there and the description is what the disclaimer is talking about.

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deltaspawn0040 38 points 9 months ago

"windows 11" "smooth computing experience" yep that's AI alright.

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GalacticSushi 8 points 9 months ago

Smoothbrain computing experience

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gandalf_der_12te 6 points 9 months ago

i would argue it's not intellligent at all

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PixelatedSaturn 36 points 9 months ago

Brilliant 😂

It's the post truth world so many wanted.

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Cattail 4 points 9 months ago

Makes me wonder what that world would be like. People will have to realize that they got something wrong or misread instructions. Like they can't just think "this is how things work" all the time

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jpreston2005 35 points 9 months ago

Was just arguing about the usefulness of AI as a tool with someone on here, and he said that AI consistently making mistakes is a great way to improve critical thinking skills, because it challenges you to figure it out on your own after AI fails.

So what I'm saying is, that was an absolute rubbish take, and shit like this is going to be the downfall of the internet. The internet was such a wonderful, useful tool, and now look at how they massacred my boy 😞

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Shayeta 17 points 9 months ago

It went to shit when "the internet" became 4-6 biggest web services, this is just the final nail in coffin.

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Kurtiskurt 33 points 9 months ago

Imagine being so lazy that you can't even write a description of your own product to sell. How do you not know your own product?

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ohlaph 17 points 9 months ago

Yeah, I simply wouldn't buy from them.

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dogs0n 2 points 9 months ago

It's even lazier than that. It's a laptop and we know manufacturers have web pages just for specific models most of the time. Why was a copy paste not easy enough..

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Kurtiskurt 1 point 9 months ago

100% agree with that. Specs would be online by the supplier/manufacturer

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Kirk 29 points 9 months ago

I recently tried asking Amazon's AI a simple question about a product that had hundreds of reviews. It was a cheap thing, and I admit I was too lazy to verify the info so I went with what the AI said and bought it, and guess what the AI was just completely wrong and now Amazon is paying for me to ship it back.

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Suburbanl3g3nd 25 points 9 months ago

Lpt: don't buy shit on Amazon. Ever. Never. Never ever ever.

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wreckedcarzz 9 points 9 months ago

Yeah! I'll just visit one of the many mom-and-pop sto... oh

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Suburbanl3g3nd 8 points 9 months ago

Other websites exist lol

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wreckedcarzz 3 points 9 months ago

'don't buy from that conglomerate, buy from this one, silly'

path: 0 21602016 21603180 21604350 21605347 21606458, hotness: undefined, score: 3, children: 3
ech 10 points 9 months ago

and now Amazon is paying for me to ship it back.

And so is the climate.

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Kirk 1 point 9 months ago
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Cattail 2 points 9 months ago

But it's on Amazon to expect you to rely on the information their AI gives. I plan my programs how people act not how I want them to act

I'm definitely more eBay luckily only time I deal with AI is if I'm writing a description for a new in box toy

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87Six 28 points 9 months ago

You cunts gotta get used to name and shaming instead of just posting and forgetting

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glitchdx 14 points 9 months ago

bUt iF I NaMe tHeM ThEn tHaTs aDvErTiSiNg!!!

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Denjin 28 points 9 months ago

There's almost as many words in the disclaimer than the generated description!

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Cattail 10 points 9 months ago

Right idk why they don't copy/paste the description from manufacturer

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Janx 2 points 9 months ago

Look, they paid the lawyer enough to verify one paragraph.

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Kolanaki 28 points 9 months ago

If you can't give me exact, accurate details about your own fucking product, then I will not be buying your product. If it even actually exists, which I would now be doubtful of.

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InFerNo 25 points 9 months ago

Smooth, everyday computing experience.

They're making windows 11 sound like cigarettes. They also advertised about "smooth drags".

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vala 5 points 9 months ago

Normies love a good "computing experience".

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thethunderwolf 4 points 9 months ago

Then why are they using Windows

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SeductiveTortoise 25 points 9 months ago

They need to be held accountable for every single issue until they realize AI is not the way.

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orioler25 13 points 9 months ago

I mean, this kind of missing why AI is so favoured by capitalists despite its obvious unsustainability. AI is already extremely overvaluated for a number of reasons, but its speculative ability to expand corporate ownership of consumer computing while eliminating/devaluing human labour created a potentially infinite vector of growth in a stagnating industry. Because all of these companies invested so heavily into this, largely in a scramble over intellectual property, they were able to realize numbers for this speculative value. Since immaterial financialization is the only kind of growth in a system that is so imcompatible with material reality, these companies have no other option but to adopt the technology, as to deny it would mean that they are not following a profitable vector of growth.

It's a very perfect situation to demonstrate exactly why capitalism is an unsustainable system. Infinite growth and profit imperatives literally makes it impossible to make effective decisions.

"Held accountable" doesn't mean anything wuthin this system, as the legal framework is designed to the interests of capital. They will not choose to stop because neoliberal politics and economic have constructed the state as a viable vector of revenue and risk absorption should any of these gambles fail (especially after the '08 recession).

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SeductiveTortoise 6 points 9 months ago

With accountability I mean I will send everything back if the description doesn't match the product I bought. And as I live in the European Union, I will be getting my money back.

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orioler25 3 points 9 months ago

I'm afraid the EU is also a capitalist system my guy. Consumer protections are nice, but have not prevented the issues I described above.

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SeductiveTortoise 2 points 9 months ago

The revolution will take care of that.

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hector 3 points 9 months ago

Companies have to maximize their revenue by their own bylaws and the law as a result. Yet in doing things like outsourcing manufacturing, or going over to ai, they destroy the economy that they feed off of. Removing workers getting paychecks that are buying their stuff. None can or indeed would not replace workers if they can make a short-term buck, even as doing that will send the economy into a doom spiral and make us all poorer.

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orioler25 3 points 9 months ago

Yes, these are all good examples of how these imperatives manifest in law and why they are so unsustainable. Capitalism is not capable of long-term planning because of this, it depends on an immaterial world to exist and therefore does not consider the reality of the world it exists in.

When they say it can do jobs, they aren't actually claiming that it can, what they're saying is that they can argue that it can, and that creates its own value. They've fired and rehired people, done layoffs, cut wages, cut salary and contract benefits; all of this makes labour cheaper, which validates that value and raises the speculative value.

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percent 24 points 9 months ago

we strive to deliver accurate information

🤔 what do they think "strive" means?

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nickiwest 7 points 9 months ago

Strive (v): To try, a little bit, sometimes, if we feel like it

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Seasm0ke 24 points 9 months ago

Online shopping just became gacha

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Cattail 4 points 9 months ago path: 0 21604950 21605272, hotness: undefined, score: 4, children: 0
0li0li 21 points 9 months ago

That's just illegal in many countries for a start

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Cattail 17 points 9 months ago

Sucks that the US is outlawing ai regulation

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Rooster326 13 points 9 months ago

This isn't an AI regulation thing.

It could say this was made by a marketing fuckboy and it'd be the same.

This is a consumer protection thing...

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echodot 6 points 9 months ago

The product information still needs to be accurate though. You don't need to restrict the use of AI, this falls under consumer protection.

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Cattail 1 point 9 months ago

or we can simply apply false advertising if the ai gets something wrong, like how that lawyer that disbarred for using ai to write his court papers and cited a case that never happened

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Ephera 4 points 9 months ago

Yeah, when the other commenters mentioned consumer protection laws, they meant that it would be a case of false advertising.

There's also been a similar case before, where Air Canada got sued, because their chatbot promised to a customer that he could apply for one of their bonus programs after the flight, which then got denied by Air Canada: https://www.mccarthy.ca/...

In that particular case, it might have helped, if the chatbot had a disclaimer that it's lying, but only because Air Canada provided the truthful information elsewhere on their webpage. That's not gonna be the case for such product descriptions...

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Routhinator 19 points 9 months ago

Truth in advertising was killed off in the 80's.. They can basically say whatever they want now and little ever gets done.

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87Six 5 points 9 months ago

THE NEW BEST PRODUCT, BEST VALUE, RECOMMENDED BY 10 BILLION BLUE WHALES, STREAK FREE, LASTS up to 10 MONTHS if never touched

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kn0wmad1c 19 points 9 months ago

Do they know what "strive" means?

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Cattail 6 points 9 months ago

probably the same way I strive to get a dog as a cat person

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Cort 4 points 9 months ago

I bet the LLM wrote that too

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plz1 17 points 9 months ago

I'm like 95% sure a 360 degree hinge isn't even possible, without the thing connected to that hinge being paper thin.

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explodicle 15 points 9 months ago

Technically they're not a single 360° hinge. They're actually two 180° hinges that are very close to each other with a short link. I've got one right here.

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tigeruppercut 7 points 9 months ago

I was gonna say I thought I remembered some of the lenovos doing it, but after poking around I'm pretty sure they only do like 300º instead

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Ephera 16 points 9 months ago

There's some "2-in-1 laptops", which you can fold over fully:

Photo of such a laptop, laying flat on its keyboard.

The keyboard disables when you do that, so that you can hold it like a tablet.

But yeah, as someone else said, it still isn't actually one hinge that goes 360°, but rather two hinges chained together.

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knexcar 4 points 9 months ago

Your image is broken for me

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Ephera 2 points 9 months ago

Ah yeah, damn, I put a different one in.

lemmy.ml has an automatic image proxy, which is in theory really cool, because it prevents requests from going out to all kinds of webpages, but sometimes it fails to process the image and I can only check after I've hit "Reply"...

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Nindelofocho 2 points 9 months ago

I hate these. Super fragile hunge and I never see any laptop or tabtop used like that

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tigeruppercut 2 points 9 months ago

I had one with a similar hinge and it never felt fragile. Of course I never tried to use it like in the picture, that just seems silly.

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Cattail 3 points 9 months ago

that was like a puzzle how to make a hinge swing to and paste 360, but it would be past 360 degrees if the hinge was attached to rubber or sting.

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Widdershins 16 points 9 months ago

I've got a bridge to sell. It's about yay high and goes all the way across. It is colored #9aae07.

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HugeNerd 15 points 9 months ago

Sorry, that color is copyrighted by Pantone, please cease and desist.

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Nangijala 4 points 9 months ago

🤮

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HugeNerd 3 points 9 months ago

That one's from the Adobe Color Palette.

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Nangijala 4 points 9 months ago

Yep. Now barf with me, my friend 🤮🤮🤮🤮🤮🤮🤮❤️

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Cattail 1 point 9 months ago

it looks gray with my blue light filter put the name is funny

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Rolive 16 points 9 months ago

LLMs are a disease.

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Alpha71 16 points 9 months ago

In case anyone was wondering, it's Best Buy

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Tollana1234567 6 points 9 months ago

of course it is.

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hector 15 points 9 months ago

I do not get it, how much effort would a product description possibly be to instead use ai? This is not a one off, even before these llm ai systems a lot of instruction manuals in cheap crap you buy were written by machines, very badly.

They are presumably paying people to be executives and board members and managers, but they can't be bothered to pay someone a few hours to write a product description accurately? We have all the wrong people in charge in this country. Because they can not even write an accurate product description they chose to.

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Bongles 8 points 9 months ago

how much effort would a product description possibly be to instead use ai

Probably 15-30 minutes vs a couple seconds. (I know, it would bankrupt anyone)

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michaelmrose 2 points 9 months ago

Weird thing is that every produce has a spec sheet you could literally save money by having an AI crank out text and spent 5c per item to make sure it actually matches the spec sheet.

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TwinTitans 15 points 9 months ago

Wait, this is on Best Buy?!

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lobut 23 points 9 months ago

I think Best Buy started doing the Amazon thing where they let other people list their items through Best Buy and they just take a listing cut.

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toynbee 14 points 9 months ago

Most of the big sales fronts did.

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magnetosphere 15 points 9 months ago

I hope somebody sues them for an unreasonable amount of money, and then wins even more - enough to get the attention of other companies that are considering this.

Laziness/overenthusiastic cost cutting is NOT an excuse for false advertising.

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Cattail 15 points 9 months ago

Companies really need to stop expecting an ever growing amount of profit and just accept making enough to live off of

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magnetosphere 12 points 9 months ago

SO many problems would go away if people stopped being greedy assholes. Since this problem was created by greedy assholes, the best way to get their attention is, ironically, by suing them for a staggering amount of money (which could be misconstrued as greed).

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NihilsineNefas 14 points 9 months ago

Looks like you didn't just save 450, you saved a full 1300 by not buying it from them

path: 0 21608946, hotness: undefined, score: 14, children: 0
gandalf_der_12te 14 points 9 months ago

The idea that a company could sell anything while giving out inaccurate information about the product up-front strikes me as utterly bizarre and unimaginable. at least in germany that would be considered "fraud" and definitely you'd have a right to get your money back.

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bytesonbike 14 points 9 months ago

Name and shame. Send the link so we can blast this bullshit.

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fuck_u_spez_in_particular 10 points 9 months ago

Average Amazon experience these days (stop buying from them, enshitification is strongly progressed there)

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brucethemoose 4 points 9 months ago

It’s often pricey now, too.

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vaultdweller013 3 points 9 months ago

I try but I semi frequently buy things that are obnoxiously niche, VGA to HDMI connector being the last one. But also I probably buy one or two things a year at most so there's that.

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brucethemoose 10 points 9 months ago

Eh, nothing new. For the past few years I’ve had to shop though manufacturer spec pages anyway.

Retailers know most shoppers aren’t careful, though.

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hector 4 points 9 months ago

Instruction manuals for all sorts of cheap chinese made crap are written by machines, there are all sorts of errors and weird wordings in it too. It's been like that for at least ten years, before so called ai was released to the public.

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Nindelofocho 2 points 9 months ago

Fine until manufacturers start doing it too

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DylanMc6 8 points 9 months ago

Here's my description: "This laptop costs at least $1,300 and is pretty expensive"

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MadMadBunny 8 points 9 months ago

Of course it’s BestBuy….

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FreddiesLantern 7 points 9 months ago

Gee, sounds a lot like you’re trying to boycot humans at your company… right back at ya assholes.

path: 0 21614929, hotness: undefined, score: 7, children: 0
drunkpostdisaster 7 points 9 months ago

So glad I did not try and get that English degree

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ChaoticNeutralCzech 7 points 9 months ago

ChatGPT, generate me some images matching this description I can use for an Ebay listing

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DylanMc6 6 points 9 months ago path: 0 21619578, hotness: undefined, score: 6, children: 1
SkunkWorkz 3 points 9 months ago

Yes and?

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krigo666 6 points 9 months ago

Artificial Imbecility.

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kamen 5 points 9 months ago

I'll use ChatGPT to not buy it.

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ThunderComplex 4 points 9 months ago

Joke’s on you, ChatGPT bought it in the background while showing you a very NSFW ad. That’ll be $200 please.

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user1234 4 points 9 months ago

I hope the last bullet point is one of the inaccuracies

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FireWire400 4 points 9 months ago

Pre-nstalling Windows 11 Home on a laptop that's over 1k is very disrespectful to both the buyer and the hardware.

Hope it at least comes in S Mode. /s

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Wispy2891 3 points 9 months ago

Not that windows 11 pro improves it

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kittenzrulz123 4 points 9 months ago

Im not surprised that Samsung would cut every possible corner on their absurdly expensive laptop

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theunknownmuncher 3 points 9 months ago

HAHAHA holy shit!!

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lechekaflan 3 points 9 months ago

They can go fuck themselves.

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ji59 2 points 9 months ago

Is this on Amazon? If so, maybe it isn't the seller, who put there the listing. I heard of Amazon using LLMs to put missing products on their page without the knowledge of the seller.

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edgemaster72 5 points 9 months ago

Based on the font for the pricing and the add to cart/pickup buttons, I'm thinking this is Best Buy

path: 0 21602029 21602520, hotness: undefined, score: 5, children: 0
JcbAzPx 4 points 9 months ago

Pretty sure Amazon doesn't have stores you could pick up a laptop from. Last I checked, Whole Foods doesn't have a laptop section.

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underThunder 1 point 4 months ago
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Rocketpoweredgorilla 1 point 9 months ago
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michaelmrose 1 point 9 months ago

I really thought the way this would shake out is what the end user would own all the assistant chatter and the mistakes it made and businesses would generate easily machine parsable shit for YOUR assistant to parse to make it easy for your agent to both inform you and lessen the friction for the actual sale eg lenovo hp dell etc would provide machine parseible specs and you would conversationally find an item and end up with it in a cart but the last step would be human crafted UI where you would agree to buy exactly what it was you were buying and you were responsible for reading it because THAT not your prior chat with YOUR agent was what they were responsible for.

path: 0 21621275, hotness: undefined, score: 1, children: 0
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This is a community for designs specifically crafted to make the experience worse for the user. This can be due to greed, apathy, laziness or just downright scumbaggery.

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